Refund Policy
This policy covers the QC Analytical Results API plans (see Pricing). The Toolkit’s apps are free, so there is nothing to refund for them.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are paid by Paddle to the card or account you paid with.
This policy was last updated on 23 October 2026.
14-day money-back guarantee
If a plan is not right for you, ask for a refund within 14 days of your first payment for it, monthly or yearly, and we will refund that payment in full. The same applies within 14 days of a yearly plan’s renewal payment.
Cancelling
You can cancel a plan at any time from the billing page linked on your Account page in the Toolkit. The plan stays active until the end of the month or year you have paid for, and is not renewed. Outside the 14 days above, we do not refund the unused part of a period.
Calls beyond your plan
Charges for chart calls beyond your plan’s allowance are for calls already made, so they are not refunded, except where we charged them in error.
If something goes wrong
If you were charged in error, or the service was unavailable for a significant part of a period you paid for, tell us and we will put it right with a refund or a credit, whichever you prefer.
How to ask for a refund
Email [email protected] with the email address on your account, or contact Paddle through the link in your receipt or at paddle.net. Refunds normally reach you within 5 to 10 working days of approval, depending on your bank.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer.